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ATG5468 - Team Leader

Company: Retail
Department: Sales and Customer Services
Location: Dubai United Arab Emirates

 The Brand - GAP

Donald and Doris Fisher opened the first Gap store on Ocean Avenue in San Francisco in 1969.
The reason was simple. Don couldn’t find a pair of jeans that fit.
Since then, GAP hasn't stop growing and today we have 1,700 company-operated and franchise retail locations around the world and we’ve expanded our online presence to around 70 countries.
Our products are comfortable and accessible, classic and modern.
Our collections are a modern interpretation of our denim roots and signature pieces that are a staple for every wardrobe



Job Purpose

To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Job Skills

1. High school degree would be preferred
2. 2 – 3 years experience in a Sales or Customer Service environment
3. Computer literacy
4. Pleasant personality with good grooming
5. Knowledge of spoken and written English essential

Key Responsibilities

1. Ensure Retail / Brand standards are maintained at all times.
2. Role model and support role to team members
3. Support the induction of new starters into the store
4. Maintain and encourage the team to uphold personal grooming standards as advised by the store manager
5. Achieve excellent standards of customer service in the department by supporting and coaching the sales team, and leading by example on the shop floor.
6. Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
7. Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
8. Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
9. Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
10. Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels
11. Minimize exposure to stock loss through vigilance on sales floor
12. Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

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